ParentPay FAQs
ParentPay Help
Most ParentPay queries can be resolved quite easily. Below are a selection of self help videos and tutorials that you might find useful that cover most of the common problems that parents encounter.
If after viewing these sections you still require assistance, please email your query to: [email protected]
Payments & Purchases:
How to set up One-Click Payments
Credit/Debit Payments – How to guide
Refunds, Withdrawals & Transfers:
How to withdraw money from Parent Account
History & Reports:
Managing you Account:
How to set up a new account (first child)
How to add a child to an existing account
How to add account recovery details
How to change username and email address
How to view your balance history
